Frequently Asked Questions
Everything you need to know about upgrading your gaming experience.
How do Performance Thumbsticks improve my gameplay?
Our Performance Thumbsticks increase the arc distance of your controller's analog sticks, providing more leverage for precise movements and faster target acquisition.
Are KontrolFreek products compatible with all controllers?
We offer specific fits for PlayStation 5, PlayStation 4, Xbox Series X|S, Xbox One, and Nintendo Switch Pro Controllers. Please check the compatibility guide on the product page before purchasing.
How long does shipping take within the United States?
Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your gear sooner.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it within 30 days of delivery for a full refund, excluding shipping costs.
Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times vary by location and typically range from 7 to 21 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.