Returns & Exchanges
At KontrolFreek, we stand by our performance gaming gear and offer a 30-day return policy for products purchased directly from our website. If you are not completely satisfied with your upgrade, we are committed to making the return or exchange process as seamless as possible.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to start the process.
Prepare the Package
Place the items in their original packaging, ensuring all components and materials are included to qualify for a full refund.
Ship It Back
Print the provided prepaid shipping label and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned gear, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing